manager, Corporate Communications - Seattle, WA
Seattle, WA, United States
Job Summary and Mission
This job contributes to Starbucks success by leading communications programs across the enterprise around financial, day-to-day issues management, media management and other key corporate initiatives. Protects and enhances the Company's internal and external reputation with strategic communication plans and materials. Provides timely strategic communications counsel to all levels of the organization, including senior or regional leaders. Leads or influences teams of communicators to execute and implement communications strategies and plans. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
Supports the implementation of company programs to ensure the success of the Company.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Executes communications strategies, adjusts priorities to manage new and emerging issues and situations both internal and external to the organization.
May develop, track and maintain program budgets.
Plans and manages business unit/department processes and practices to ensure that programs are aligned with company business goals and objectives.
Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Counsels appropriate stakeholders on communications issues, strategies, events and their potential enterprise-wide implications.
Develops and implements processes for planning, updating, publishing, editing and archiving communications objectives.
Ensures adherence to legal and operational compliance requirements.
Develops and implents communications strategies and plans around financial reporting and Investor Relations needs,
Executes analyses of issues that might impact the Company, and executes proactive and reactive plans for issues management.
Identifies internal and external resources and requirements for successful execution of communication plans.
Initiates and cultivates collaborative relationships with key stakeholders inside and outside the organization.
Manages multiple complex projects that cross business units in order to support more effective communications throughout the organization.
Manages the preparation of communications relating to operations, product changes and other initiatives to ensure that field partners, customers, media and other stakeholders receive appropriate communications.
Works with limited guidance from communications director.
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Challenges and inspires partners to achieve business results.
Conducts and ensures the completion of performance reviews.
Ensures partners adhere to legal and operational compliance requirements.
Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
Summary of Experience
Corporate communications, with focus on experience in and a knowledge of financial reporting and issues management, preferably at a multi-unit retailer or an agency (5 years)
Management or supervision (5 years)
Project management (5 years)
Required Knowledge, Skills and Abilities
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Demonstrated ability to apply general business knowledge and experience in a complex, fast-paced global environment
Demonstrated ability to develop and lead execution of effective communication programs and plans both internal and external across the enterprise
Demonstrated experience and knowledge in communications of financial reporting, issues management and media management
Demonstrated experience in corporate communications, preferably at a multi-unit retailer or an agency
Effective budget and people management skills
Strong presentation, oral and written communications skills
Ability to interact effectively with senior management and communicate with all levels of the organization
Ability to collaborate effectively with colleagues, agencies and partners across the organization
Ability to be culturally sensitive and work with diverse groups of people