Membership Coordinator--American Land Title Association

ALTA POSITION DESCRIPTION

Position Title: Membership Coordinator

Reports To: Membership Manager

Basic Function of Position: Responsible for handling all membership inquiries from new and
existing members through various forms of communication. Works
with staff to maintain accurate data on member companies.

Duties and Responsibilities
- Manage incoming and outstanding membership inquires
o Monitor membership voicemail and membership inbox
o Respond to inquiries by phone and e-mail
o Consult the membership manager/director when an appropriate answer cannot initially be determined by the coordinator
o Follow up with any personal inbox and voicemail inquiries regarding membership; forward any other inquiries to the appropriate party
o Monitor and complete directory changes as necessary
o Collect payments and research billing inquiries; communicate with accounting manager
o Start process of refund requests and forward on to administrative assistant
o Keep record of membership payments that are sent directly to the office
o Handle clarification of unclear payments sent back from bank
- Data management of membership constituent records
o Make note of duplicates, deactivations, and merges
o Work the membership and licensing teams and database administrator to determine proper course of action for alleviating inaccuracies in records; research inaccuracies as instructed
o Communicate pertinent findings during daily and/or weekly meetings
o Pull membership lists for other staff members when needed
- Perform data management and compliance projects when and as instructed
o Prioritize projects against other daily membership duties as instructed by supervisors
o Communicate pertinent findings during daily and/or weekly meetings
- Communicate with membership manager and director to understand basic daily and long-term goals and functions of the membership department
o Work with the membership team to determine which daily and long-term departmental functions she be fulfilled and/or supervised by the coordinator
o Communicate with supervisors for proper understanding of these functions, and to monitor their appropriate evolution according to the fluctuating needs of the department


- Prepare briefing documents for state land title association conventions
o Compile and organize the proper information according to the state document template
o Update template as necessary, when instructed
o Proof document and edit according to feedback from the chief operating officer
o Deliver completed document to chief operating officer and executive assistant

ALTA is a dynamic organization with significant growth opportunities ahead. The Association offers outstanding career opportunities, an excellent benefits package, a pleasant working environment, and is conveniently located downtown, with access to three Metro lines. Salary commensurate with experience.

Qualified candidates please send resume and salary requirements, MS Word format only, to jobs@alta.org.

PLEASE NOTE: Submissions without salary requirements will not be considered. No telephone calls will be accepted.

American Land Title Association is an equal opportunity employer.